Enconnex Return Policy

Products may be returned if damaged or defected. Enconnex does not accept product returns that are not under warranty. Returns will be authorized in accordance with the following steps.

Step 1. Complete Return Merchandise Authorization (RMA) Form. Once return eligibility has been determined, customer will be contacted with RMA number and shipping instructions. RMA numbers are valid for 14 days from the date of issuance.

Step 2. Follow shipping instructions. Products returned without valid RMA number will not be accepted for return.

Proof of Warranty Coverage

Customer must provide proof that the product is covered under warranty. This can be confirmed by the product's serial number or with proof of purchase in the form of an invoice. If required, please include the proof of purchase invoice with your return. Warranty coverage is effective at point of purchase and varies by product line. Specific warranty duration is outlined in the owner's manual that accompanies each unit.

Shipping Returns

Please use caution when shipping returns as damages to product resulting from improper packaging will not be accepted. We recommend using a reliable parcel or freight carrier who is capable of providing tracking information and proof of delivery. The proof of purchase, if required, and your RMA number must be inserted in the shipping carton before the carton is sealed.

All returns must be shipped to

Enconnex LLC
Attn: Returns Department
5690 Stewart Avenue
Fremont, CA 94538